Page Last Updated: August 19,2009
The following are some of the most common calls we receive at
Lyons Computers.
Do you make house calls?
Yes, we make calls to both business and residential locations.
We ask the customers to provide a safe working environment for our technicians
to perform their work.
For residences, we ask that an adult be at home for the length of the call.
Do you accept American Express?
Yes, we are happy to accept credit cards including American Express for the
convenience of our customers.
On very large orders involving hardware purchases however, we may charge
additional surcharge on credit card orders.
I have lost my AC Adapter for my notebook. Do you have one in stock?
While they all appear the same, each notebook manufacturer has a different
AC Adapter for each of their models.
Please contact us with the exact make and model of your notebook computer,
and please be prepared for a sticker shock; replacement AC adapters are not
inexpensive!
Further, they cannot be returned. So the best way is to bring your
laptop/notebook and make sure you are buying the correct adapter.
What kind of guarantees do you offer?
We offer guarantees on par with industry's standards.
On new hardware purchases, we will document all warranties on your behalf, and
will contact the manufacturers.
On computer parts, we offer a "no lemon" guarantee. If your item is DOA, we will
replace it.
There are no guarantees or warranties on data recovery or labor intensive jobs --
we ask for your authorization before work begins on these projects.
We also offer a "estimate guarantee" that you will never get a bill from us that
you didn't expect (we will tell you how much it costs upfront).
We accept no returns. We are a professional services company that works hard for
our customers. Our margins are very small, and our invoices are non-negotiable.
Do you buy used computer equipment?
We regret that we are unable to buy equipment that we cannot easily resell.
Do you accept donations of used computer equipment?
If accompanied by $25/item recycling fee, we will accept your old computers
for disposal.
Many of the computer parts contain harmful compositions, so please
do not throw away computers along with kitchen garbage.
Remember, the best way to recycle is to fix the computer and use it longer!
Do you have a maintenance contract?
We do not have elaborate contracts. We have just basic best practices
to protect ourselves and our customers. We document all our work. We ask for
authorizations before beginning work, and all our deliverables must be received
by a customer representative. You can hire and fire us at any time. We encourage
you to use us on a pay-as-you-go basis.
We however have a pre-paid priority service for businesses who need it in
the form of Block of Time.
What is "Block of Time" ?
Our "Block of Time" is like a retainer in other professional services,
except that you will be charged only for time that you use up. Customers who do
not have an in house IT department and need to call us for small and big
problems prefer this. Please call for details.
Do you offer Remote Support?
Yes. We have facilities by which we can connect to customer's network, as
well as allow customers to connect to us for online meetings and remote support.
However, some times of support (virus removal, or server crash for instance)
cannot be performed remotely.
Link to Lyons Remote Help Desk
I don't know what the problem is. How much do you charge for diagnosis?
We charge $85.00 for diagnosis that needs to be paid up front.
Our diagnosis
fee also covers one hour of labor, so upon opening of the computer or printer
and our diagnosis, if we can fix it during
that hour, there is no extra charge.
Do you sell RAM?
Yes, however due to the enormous variety in the specifications of the
RAM, we do not stock any RAM. We are a authorized Kingston reseller and can
supply the correct memory for your computer if you bring your computer to us. If
Kingston has the memory in their warehouse in Tennessee (we can check it for
you) it only takes a day to get it to Birmingham. We sell desktop memory,
notebook memory, and printer memory.
See Also:
About Lyons Computers 
